SHECRETS POLICY CENTRE
TERMS & CONDITIONS
- Use of our website and services implies agreement with all listed terms.
- Prices, offers, and product details are subject to change without prior notice.
- All images, content, and brand assets remain the intellectual property of Shecrets.
- We reserve the right to cancel or modify any order in case of technical or pricing errors.
- Misuse, fraudulent activity, or policy violation may result in suspension of access.
- Continued use of our platform indicates acceptance of revised terms, if any.
PRIVACY POLICY
- We collect only essential data needed to process and deliver your orders.
- Personal information is encrypted and stored securely.
- We never sell, rent, or trade your information with third parties.
- Cookies may be used to enhance browsing experience and suggest relevant products.
- Marketing communications are optional and can be unsubscribed anytime.
- Your trust is our top priority, and all data is handled under strict confidentiality.
FEES & PAYMENTS
- All prices are inclusive of applicable GST and displayed in INR.
- Payments can be made via UPI, credit/debit cards, wallets, or net banking.
- All transactions are processed through secure, PCI-compliant payment gateways.
- Shecrets reserves the right to cancel suspicious or unverified transactions.
- Refunds, if applicable, are processed to the original payment method.
- Prepaid orders may receive additional discounts or offers from time to time.
RETURNS & REFUNDS
- Due to hygiene reasons, innerwear products cannot be returned or exchanged.
- Outerwear and accessories are eligible for return within 7 days of delivery.
- Refunds are initiated only after quality inspection of returned items.
- Damaged or defective items must be reported within 48 hours of delivery.
- Items must be unused, unwashed, and in original packaging with tags.
- Refund timelines depend on payment mode and bank processing duration.
SHIPPING & DELIVERY
- Orders are dispatched through verified courier partners across India.
- Standard delivery timeline is 3–7 business days depending on the location.
- Tracking details are shared via email/SMS once the order is shipped.
- Free shipping may apply for orders above specific purchase values.
- In rare cases of delay, our team will proactively update you on the status.
- Shecrets is not liable for delays caused by courier or force majeure events.
CUSTOMER SUPPORT
- For any query, assistance, or feedback, our support team is here to help.
- Email: admin@shecretsindia.com | Phone: +91 95970 61999
- Working Hours: Monday–Saturday, 10 AM to 6 PM.
- Address: A B Retail and Foods LLP, Egattur, OMR, Chennai – 603103.
- We aim to resolve all service requests within 48 business hours.
- Every customer query is treated with confidentiality and care.
OUR PROMISE
At Shecrets, we celebrate individuality and elegance through every fabric, fit, and finish.
We stand for truth in comfort, trust in quality, and timeless confidence — made for every woman, everywhere.
We stand for truth in comfort, trust in quality, and timeless confidence — made for every woman, everywhere.